ORDER PROCESS

Working with Wellborn + Wright is a simple process. Here’s how you can get started.
 

Vision

It’s best to start with four things in mind: aesthetic, color, texture and estimated square footage. Once we have an idea of those four things we can present some options to meet your design and budget needs. It’s always helpful if you can provide sketches, photographs or concepts of your vision.

Connect + Explore

Connect with us. Spending time in our showroom is the best way to learn about our capabilities and to explore the possibilities of reclaimed materials. We work with customers all over the world and are happy to work closely with you on selecting the right material for your project.

Samples

Providing our clients with samples is critical to the selection process. Once basic design elements are determined and a price range has been established, we will assemble a sample package to be mailed. Please note that custom samples can take 2-4 weeks..

Order

Once a sample and estimate have been approved, The lead-time for production can range from 4 weeks to 6 months depending on the scope of the job. Please be sure to ask about our sale lots which can generally ship within one week.

 
 

ORDERING

Ordering Wellborn + Wright products is easy. We ship internationally direct from our warehouse. With a knowledgeable sales staff and an experienced design team, we can help guide you through the process of ordering with ease. Many customers request samples for products to help with the decision making process so don’t hesitate to ask.

Request a Sample

 
 
 

Once a product has been chosen and the details of the project reviewed, an estimate will be sent. Estimates for materials and shipping are valid for 30 days. Otherwise, prices are subject to change without notice, particularly shipping and freight charges which are constantly variable.

When you are ready to place an order, please sign your estimate and send it back to us with a 50% deposit. Make sure you have looked over the estimate carefully for accuracy and completeness before sending it back to us. Once we receive the 50% deposit the work order is sent to the warehouse floor at which point your deposit is non-refundable.

As always, we’re here to help. If you have any questions about our process, feel free to send us an email or give us a call.

Contact Us

 
 
 

This is an abbreviation of our full terms and conditions. Upon receiving your estimate for ordering materials with Wellborn + Wright, you will receive a hard copy of our full terms and conditions. They are also available for you toview hereon our website.

We guarantee to deliver to your job site the materials that you ordered to the specifications required. In the event that you are not satisfied with an Wellborn + Wright product, the following rules apply in determining return options.

If, at the time of shipment, a product is materially different from that described on the proposal or applicable specification sheet and we are notified within 5 days, Wellborn + Wright will, at its option:

  • Replace the non-conforming product
  • Refund the purchase price of the product that does not conform to specification sheets or estimate
Products deemed to be non-conforming with specification sheets or proposal documents must be returned to Wellborn + Wright prior to a refund or replacement of the products. Customer is responsible for incurring freight costs for returning items.

Products cannot be returned more than 10 days after receiving shipment. Products that have been processed or altered in any way cannot be returned.

Our Terms + Conditions

 
 
 

PAYMENT

Once we’ve received your confirmation (the signed estimate), a 50% deposit must be made.

For custom orders such as reclaimed flooring and paneling, custom cut reclaimed lumber, custom cut wood beams, custom furniture, etc., we require a 50% non-refundable deposit for the milling process to begin. The remaining balance will be due upon the ship date. Until the full balance is paid, the products will be held in our warehouse. Storage beyond the ship date of your order may be subject to a fee.

Any stock orders such as reclaimed wood furniture and as-is reclaimed lumber, reclaimed wood timbers, barnwood, etc. requires an upfront payment in full.

All orders under $2500.00 are to be paid in full before production starts.

Accepted payments include checks, wire transfers, ACH transfers, and major credit cards. Credit Card transactions are subject to 3% processing free unless otherwise noted. All Sales are made subject to Buyer’s payment of all applicable State, County, City, and Federal use sales and excise taxes.

Our Terms + Conditions

 
 
 

It doesn’t matter whether you’re working on a residential or commercial project, you will enjoy the same exclusive discounts on a wide range of reclaimed wood species, textures and finishes.

As an approved Wellborn + Wright partner, you and your clients will receive a discount on all materials. Our specialists will also handle your client’s needs from start to finish so you don’t have to. The W+ team will process all orders, including professional packaging, on time delivery, and extraordinary customer service. Wellborn + Wright stands by every order start to finish. As a professional Design Trade Partner you will also enjoy a wide range of custom manufacturing capabilities since we mill our materials right here in the USA. Each of your clients is sure to find the style and finish they want, at the price that fits their lifestyle.

Trade Program

 
 
 

INSTALLATION INFORMATION

Wellborn + Wright has it’s own experienced install teams who are familiar with our beautiful but challenging to install products.
View Installation Services

 
 
 

You are welcome to utilize an independent contractor to install and finish Wellborn + Wright products. If your contractor is not familiar with reclaimed materials, please point them to our product install guides. If you have further questions about the installation of your products please contact your W+ sales representative.
Product Install Guides

 
 
 

SHIPPING INFORMATION

This is an abbreviation of our full terms and conditions. Upon receiving your estimate for ordering materials with Wellborn + Wright, you will receive a hard copy of our full terms and conditions. They are also available for you toview hereon our website.

Shipping and receiving your reclaimed lumber is simple. After your order is placed, and we receive the initial deposit, we will begin processing your reclaimed wood order.

Several days before your order is ready to ship we will make sure your schedule is in line with ours. Once the mutually agreed upon ship date arrives, we will take final payment in whatever form was chosen and ship via a common carrier.

Once the order is loaded on the truck, it will be assigned a tracking number. We will email this number along with the telephone number for you to make final arrangements to receive the order.

Our flooring is stacked and tightly bound with nylon straps into bundles. These bundles are then securely banded with steel straps to wood skids which are loaded into box trailers for transport. Please inform the freight company if a smaller truck will be required to deliver the products. They will need room to arrive, unload, turn around and leave without damaging anything in the process. If you would like the order shipped to a residence, we can arrange for the delivery truck to have a lift gate for easy unloading.

Once ready to unload, the driver is only responsible for getting your order to the back of his truck. It is your responsibility to unload your flooring and move it safely into the site. While the driver is most often a big help in the process, we cannot guarantee his assistance.

Please immediately inspect your order. If an obvious discrepancy in quantity is detected or there is visible damage to the flooring, please mark your findings on the delivery ticket before signing it and giving it back to the driver. If, in your assessment, the damage by the carrier is so significant that a successful installation may be jeopardized, please call us immediately as we may want you to refuse the shipment.

Our Terms + Conditions